Thanks for supporting County Line BBQ—a small, growing Canadian business.
All sales are final
We do not accept change-of-mind returns or exchanges. Please review your order carefully before checking out. This policy does not limit any rights or remedies you have under applicable consumer protection laws.
Damaged, incorrect or missing orders
If your order arrives damaged, contains the wrong item, or has not arrived as expected, please contact us promptly with your order number and details. For damaged or incorrect items, include photos of the product and packaging where possible. We will review the issue and work with you on an appropriate resolution, including any remedy required by law. Please contact us before sending anything back.
Shipping
We currently ship within Canada only. Shipping is paid by the customer and calculated at checkout. Delivery estimates are estimates, and carrier delays can occur. If your parcel is delayed or missing, contact us so we can help investigate.
Order details and changes
Please check your shipping address, email address and items before placing an order. If you spot an error, contact us as soon as possible. Changes or cancellations may not be possible once an order has been processed or shipped, subject to applicable law.
Pricing
Prices are shown in Canadian dollars. Applicable taxes and shipping charges are displayed at checkout before payment.
Product care
Store your rub in a cool, dry place and keep the container closed between uses. Check the product label for ingredients and any allergy information before use. The food-grade silica desiccant packet is included to help maintain freshness. Do not eat the packet or its contents.
Questions about your order?
Contact us through our Contact page. Include your order number so we can help.